Privacy Notice

1. Information We Collect

We may collect information that you voluntarily provide when you: Join the interest list, register for a free introductory class, submit a contact form, purchase or maintain a membership, participate in a class or community, contact us by email, or request access to, correction of, or deletion of your information.

This information may include: first name, email address, state, preferred time zone, broad child age ranges, class availability, parenting topics of interest, membership and payment status, class registration and attendance status, communications with Parents Support Network, and email-consent status and related records.

Parents Support Network does not request children's full names, addresses, schools, medical records, identifying photographs, or other sensitive identifying information through its public forms.

2. Information Collected Automatically

When you use our website, certain technical information may be collected automatically. This may include your Internet Protocol address, browser type, device information, pages visited, referring website, and general usage information.

Cookies and similar technologies may be used to operate the website, remember preferences, measure website performance, and understand how visitors use the site.

3. How We Use Information

We may use collected information to respond to questions and requests, manage the interest list, send information you agreed to receive, register participants for classes, provide reminders, updates, and replay access, administer memberships and community access, maintain consent, attendance, and membership records, improve our website, classes, resources, and community, protect the safety and integrity of our services, and comply with legal and reporting obligations.

We do not use our contact-management system as a child-record, medical-record, or case-management system.

4. Email Communications

We send informational and promotional email only when we have an appropriate basis to do so, including when you provide consent.

You may unsubscribe from promotional email at any time by using the unsubscribe link included in the email. We may still send necessary administrative or transactional messages related to a registration, purchase, membership, privacy request, or other service you requested.

5. Payments

Membership payments and subscription billing are processed through Skool or another approved payment provider. Parents Support Network does not directly collect or store your complete payment-card information.

Payment providers process information according to their own privacy policies and terms.

6. Service Providers

We may use service providers to operate our website, forms, customer relationship management system, email communications, virtual classes, membership platform, payment processing, and business records.

These providers may include GoHighLevel, Skool, Microsoft 365, Zoom, GoDaddy, and other vendors selected to support our operations. They may process information only as necessary to provide their services and are governed by their own privacy policies and contractual obligations.

7. How We Share Information

We may share information: with service providers that help operate our business, when you direct or authorize us to do so, to comply with applicable law, a court order, or a lawful government request, to protect the rights, safety, or property of Parents Support Network, its members, or others, or in connection with a business transfer, such as a merger, sale, or reorganization.

Parents Support Network does not sell personal information.

8. Safety and Required Reporting

Parents Support Network provides parenting education and community support. It is not therapy, medical care, mental-health treatment, legal advice, crisis intervention, or emergency services.

Information suggesting suspected child abuse or neglect may be reported to the appropriate authorities when required by law or mandated-reporting obligations. Information may also be disclosed when reasonably necessary to address an immediate threat to someone's safety.

9. Children's Privacy

Parents Support Network's website, classes, and communities are intended for parents, guardians, and caregivers who are at least 18 years old. Children may not participate in or be featured in community discussions or live sessions.

We do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us, contact us so that we can review and address the matter.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain appropriate business and consent records, fulfill legal obligations, resolve disputes, and protect the integrity of our operations.

Retention periods may vary depending on the type of information and the reason it was collected. Information that is no longer required will be deleted, anonymized, or securely disposed of when reasonably practicable.

11. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, storage system, or method of electronic transmission can be guaranteed to be completely secure.

Please do not send children's identifying information, medical records, financial account information, passwords, or other highly sensitive information through our forms, email, or community spaces.

12. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request: access to personal information we maintain about you, correction of inaccurate information, deletion of certain information, information about how your information is used or shared, or withdrawal of email consent.

We may need to verify your identity before completing a request. Certain information may be retained when required for legal, safety, financial, fraud-prevention, or recordkeeping purposes.

To submit a privacy request, email [email protected] with "Privacy Request" in the subject line.

13. Third-Party Websites and Communities

Our website may contain links to Skool, Facebook, Instagram, TikTok, Zoom, or other third-party services. Parents Support Network does not control the privacy practices, content, or security of those services. Review their privacy policies before providing information through them.

Information you post in a third-party community may be visible to other community members according to that platform's settings and policies.

14. Changes to This Privacy Notice

We may update this Privacy Notice when our services, technology, or legal obligations change. The updated notice will be posted on this page with a revised effective date. Material changes may also be communicated through email or another appropriate notice.

15. Contact Us

Questions or concerns about this Privacy Notice may be sent to:

Parents Support Network LLC
3210 North Pleasantburg Drive, No. 1075
Greenville, SC 29609
Email: [email protected]